Changing seat status

This article describes seat types and status, and includes the procedure for changing a seat's status.

Seat types and status

Two key components in managing service seats are seat type and seat status.

Seat type

The available seat types are based on whether you are using version 1.0 or 2.0:

• User is the Google Workspace seat type in Seat Management 1.0 and applies to an individual organization user.
  
• In version 2.0, in addition to the User seat type, there is a Shared Drives seat type that applies to files that belong to a team instead of an individual.
  

Seat status

Each instance of a seat is given a seat status, either by the system or by you. (See Auto Add in the article Exploring Seat Management features.)

Seat statuses are described here:

• Active: The seat exists in the organization and is actively backed up, meaning the seat is protected.
• Paused: The seat exists in the organization; backups were enabled but are currently paused. Available with Seat Management 2.0 only.
• Archived: The seat no longer exists in the organization, but backups are still accessible.
• Unprotected The seat exists in the organization but backups are not enabled. Available with Seat Management 2.0 only.

In Seat Management 2.0, you can change the status of a seat. The following table describes the statuses to which a seat can be changed based on the seat's current status. It takes approximately two minutes for a seat status change to be reflected on the applicable SaaS Protection pages.

NOTE  You cannot change seat status in Seat Management 1.0, but you can add SaaS Protection to seats as described in Exploring Seat Management features.

Current seat status	Available seat statuses
Active	Pause: Data will no longer be backed up. Previous backup data retained. Unprotect: All previously backed up data is removed after 30 days. NOTE   If you change an Unprotected seat's status back to Active within the 30-day grace period, its backed up data is retained.
Paused	Protect: Data back up resumes. Unprotect: All previously backed up data is removed after 30 days. NOTE   If you change an Unprotected seat's status back to Active within the 30-day grace period, its backed up data is retained.
Archived	Delete Backups: All previously backed up data is removed.
Unprotected	Protect: Data back up is enabled.

To change seat status:

NOTE  This procedure applies to Seat Management 2.0 only. To add protection to users in Seat Management 1.0, see Exploring Seat Management features.

1. On the SaaS Protection Status page, click the desired organization.
2. From the Seat Management menu, select the applicable Seat Management page.
   
3. Click the value in the Status column.
4. Select the desired seat status. If selecting:
   • Active: Status updates to Active.
   • Pause: In the confirmation dialog box, click the Pause button (e.g., Pause User). Status updates to Paused.
   • Protect: Status updates to Active.
   • Unprotect: In the confirmation dialog, enter unprotect my data (case sensitive) in the Confirm deletion box. Click the Unprotect button (e.g., Unprotect User). Status updates to Unprotected.

Datto SaaS Protection will stop taking active backups and remove all data from existing backups. However, the seat will continue to be detected. You can set an unprotected seat to Active at any time.

IMPORTANT  When unprotecting a user's seat, be aware that all of the user's data that was previously backed up will be removed.

• Delete Backups: In the confirmation dialog, enter delete my data (case sensitive) in the Confirm deletion box. Click the Delete button (e.g., Delete User). All data is removed and changes are reflected on other pages in approximately two minutes. See the article Deleting archived users and backups.

NOTES  To quickly disable or pause backups for multiple services or multiple users, submit a support ticket that includes the:

●   account name (partner) or domain name (organization) exactly as is appears on the organization SaaS Protection Status page.

●   services you want disabled.

●   users for which you want to pause backups.