Managing administrators

This article describes the administrator role permissions and includes the procedures for adding and deleting an administrator.

NOTE  This process is applicable to direct customers only (those customers who do not access SaaS Protection through the Datto Partner Portal).

Administrator roles

The following table describes the role permissions available for an MSP administrator.

Role Permissions
Super administrator
  • Cannot cancel accounts from within UI.
  • There can only be one Super Admin on the account, but it can be changed by opening a support request with Datto support.
  • For Google Workspace, the Super Admin provided during account creation will be the Datto SaaS Protection Super Administrator. It is required to be a Super Admin in the Google Admin console.
  • For M365, the email provided during account creation will be the Datto SaaS Protection Super Administrator. It is not required to be a Global Administrator in M365.
Admin
  • Cannot add additional products or subdomains.
  • Cannot change billing information.
  • Can add additional admins, but cannot remove or edit the Super Administrator.

The following table describes the role permissions available for a organization administrator.

Role Permissions
Super administrator
  • Users with the tech or admin role will show as Super Admins.
  • Partner Portal users who can access the account will have the Super Admin role.
  • organization admins cannot be Super Admins.
Admin
  • Cannot change billing information.
  • Can add additional admins, but cannot remove or edit the Super Administrator.

IMPORTANT  To change the super administrator, add the user as an administrator by following steps below. Then submit a support request that includes the email addresses of the current super administrator and the new super administrator. The current super administrator will be changed to an administrator.

Managing your administrators

As an administrator, you can add and delete administrators.

To add an administrator:

  1. On the SaaS Protection Status page, select the applicable organization.
  2. On the organization menu, hover over the Admin menu and select Manage Administrators.
  3. Click Add Administrator.
  4. Enter the following information:
    • First Name
    • Last Name
    • Email
    • Password (must be a minimum of eight characters and include at least one letter and one number)
    • Confirm Password
  5. Click Add.

NOTE  The list of administrators is sorted by the Email/Username column by default. You can sort the list by Employee Name or Role by clicking the desired column heading.

To delete an administrator:

  1. On the SaaS Protection Status page, select the applicable organization.
  2. On the organization menu, hover over the Admin menu and select Manage Administrators.
  3. For the applicable administrator, click Delete.
  4. In the confirmation dialog box, click Delete.