Examining recovery information
In this article, the backup information and tools available on the Recovery page are described.
Recovery page tabs
When recovering data, you start by selecting the application from which the data is going to be recovered. The Recovery page for each application consists of four tabs, described in the following table.
| Tabs | Description |
|---|---|
|
Shared Drives: Shared Drives |
Users is the name of the first tab for each application except Shared Drives, whose first tab is named Shared Drives. |
| Search | Tab on which you search for content across all of an organization's users, sites, or teams. You can restore or export the search results. The Search tab on the Google Mail Recovery page is shown below.  |
| Exports | Tab listing the items you have exported and can download. This example shows the Exports tab on the Google Calendar Recovery page.
|
| Restores | Tab listing the items you have restored as shown in this Google Contacts Recovery example. |
First tab information
When you select the specific user or shared drive for which data will be recovered, the application's first tab is displayed. The first tab consists of the backup information and tools section followed by the directory structure, as shown in this Google Mail example.
The type of information available is basically the same for each Google service, as described in the table below.
| Data | Description |
|---|---|
|
Shared Drive Name: Shared Drives |
Name of organization end user or shared drive. |
| Mail, Calendar, Contacts, Drive: End user's email address. Shared Drives: Does not apply. |
|
| Last Backup | Date and time of the most recent snapshot. Time is displayed in the organization's local time. |
| Status | User or shared drive backup status for the applicable service. |
| Storage | Amount of backup storage used by the user or shared drive. |
First tab tools
Below the backup information, you'll find the essential backup, recovery, and restore tools.
Snapshot
Datto SaaS Protection creates a backup of each end user's Drive, Mail, Calendar, and Contacts data three times a day. The environment's Shared Drives data is backed up three times a day as well. Each backup, referred to as a snapshot, includes all of the protected data at the time the backup was created.
If a serious incident were to occur, such as a significant data loss or ransomware attack, you could select a specific snapshot to restore the data to a point in time prior to the incident. Selecting a date on the calendar displays the snapshots available for that date. The time displayed for each snapshot is the organization's local time.
In this example, September 5, 2022 is selected, displaying three snapshots from which to choose.
The remaining tools are described briefly below. The specific steps for applying these tools are provided in the article Restoring or exporting data.
- Search Account: Allows you to search content in one application account only.
- Restore: Enables you to restore the recovered content to your chosen destination.
- Export: Enables you to export the selected content and download it.
- Backup Now: Initiates manual backup of the directory selected.
Directory structure
The application's directory structure for each user, site, and team is retained within each backup. You can navigate the directory structure to select specific folders or files to recover. As you navigate, the breadcrumb trail indicates your location within the directory structure, as shown in the example.
You can select multiple folders and files to recover. However, each must be selected at the same level in the directory structure. In this example, the folders Market Analysis and PF Documents are selected and can be restored or exported at the same time. But, if you navigate into the My Drive folder and select a file, the two previously selected folders would no longer be selected.
