Domain name changes

This article covers Google Workspace domain name changes and how it is handled by Datto SaaS Protection.

Environment

  • Datto SaaS Protection for Google Workspace

Description

Datto SaaS Protection does not automatically rename a domain if you change it in Google Workspace. In order to back up data under the changed domain name, you must set up a new Datto SaaS Protection account. Datto SaaS Protection will archive the previous domain's users.

Although their data remains under the original account, 'new' accounts will not include the archived data. We recommend keeping any archived data under users' old profiles, and housing newly backed-up data on the new profiles.

You cannot reactivate archived users under the old domain name or merged across the two domains.

Username changes

If you must change a Google Workspace username (such as when a domain name change occurs), the system treats the change as if the user with the old domain name or username was deleted from Google Workspace.

If your previous Google Workspace domain name is completely shut down or inaccessible, contact the Support team for manual reactivation.