Downloaded file formats

This article provides a step-by-step guide on how you can download and unzip exports from Datto SaaS Protection.

Environment

  • Datto SaaS Protection for Google Workspace

Description

Download exports from Datto SaaS Protection for Workspace

  1. After the export is completed, navigate to your Datto SaaS Protection for Workspace backup Status page, click the Recovery tab and select the service you're exporting.
    gsuite_recovery.png

  2. Click the Exports tab to view and access all of your exports.
    gsuite_export_menu.png

  3. Find the export you wish to download, then click DOWNLOAD. This link expires after 14 days.
    gsuite_export_download.png

Unzipping your exports

Downloaded files have the naming convention Name of service-export-export ID.
Example:

  • GoogleSharedDrives-export-1671572358724.zip

  1. Locate the export you've downloaded. The export will most likely exist in your Downloads folder.
    Downloads.Folder.png

NOTE  Sometimes WinZip cannot extract if the folder name is too long. If this occurs, try another extracting tool such as 7-Zip.

  1. Right-click the export, then click Extract All.
    Extracting.Exports.png

  1. Set a destination for the files you are extracting, then click Extract.

  • Click Browse to set a destination.
  • Check the box labeled Show extracted files when complete to open the file location.

File.Extract.Dest..png

Next steps

It's important to take note of the file formats. The following table lists the Product Service and its corresponding File Format when exported.

Product Service File Format
OneDrive / Google Drive / Shared Drive .zip (for all top-level files)
Contacts .vcf
Calendar .iCal (ICS)
Mail Exchange - PST or MBOX
Google Mail - MBOX

NOTE  When extracted, the files contained in OneDrive, Google Drive, and Shared Drive exports will retain the same native format in which they were backed up.