Why do backups show as "Pending" in the Users tab after the Google Workspace domain is cut-over to Datto SaaS Protection?

Why do backups show as "Pending" in the Users tab after the Google Workspace domain is cut-over to Datto SaaS Protection?

Environment

  • Datto SaaS Protection for Google Workspace

Answer

After your domain is cut-over from Datto SaaS Protection Legacy to Datto SaaS Protection, backups show as "Pending" when viewed in the Users tab. This is because that tab's output reflects backups in Legacy, which no longer takes place shortly after the cut-over and initial ingest of Datto SaaS Protection 2.0.

How to view your current backups in Datto SaaS Protection for Google Workspace

You can view your backup summary on the Status page. This page will indicate active users, first and latest backup dates, if a user has never been backed up, and any backups, restore, or exports in progress,

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From the Datto SaaS Protection for Google Workspace Status page, click the Recovery tab and select a service to view the backups.

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