Managing Partner Portal organization access and information

IMPORTANT  This article does not apply to Backupify customers.

This article describes how to manage Datto Partner Portal (DPP) organization access and information for Datto SaaS Protection, including how to map organizations to the DPP, link SaaS Protection Service accounts, and add organization users.

Organization mapping requirement

Each Datto SaaS Protection organization must be mapped to the Datto Partner Portal (DPP). Organizations that are not mapped to the DPP may experience issues with billing, backup processes, and service reliability.

If any of your organizations are unmapped, a banner displays at the top of the SaaS Protection Status page. The banner reads:

Some of your organizations are not yet mapped between SaaS Protection and the Datto Partner Portal. Unmapped organizations may experience issues with billing, backup processes and service reliability. To complete the mapping, go to Admin > Manage Organizations and update the SaaS Protection Services section for each organization.

To see the full list of unmapped organizations, click View Unmapped Organizations in the banner. The Unmapped Organizations dialog opens and displays the names of all organizations that still need to be mapped.

To resolve the unmapped organizations, go to Admin > Manage Organizations and complete the mapping for each listed organization. For instructions, see Link an organization to its SaaS Protection Service account.

Organization admin access

For partner-managed accounts, an organization can be given admin rights to its account. This means the organization can access the account in the Partner Portal and perform super administrator tasks in SaaS Protection and SaaS Defense, if activated.

When an organization is given administrator rights to its account, the partner still has admin rights to the account, creating a co-managed account.

To give an organization admin access, the organization must be linked to its SaaS Protection Service account. For recently added organization accounts, the link may have been created automatically. For organizations you have been managing for a while, you may have to create the link manually.

NOTE  To add a new organization, see Create an organization company in this Datto Partner Portal article: Manage company and organization users.

After you verify the organization is linked to its SaaS Protection Service account, or create the link if necessary, you can create a Partner Portal account for one or more of the organization's users.

How to...

To verify an organization is linked to its SaaS Protection Service account:

  1. Log into the Datto Partner Portal with your Admin credentials.
  2. Select Admin > Manage Organizations.
  3. In the Name column, look for the name of the organization. Or, in the Search field, enter the organization's name and press enter.
    If the organization is listed, click the record's Edit icon , then go to step 4.

    If the organization is not listed, add the organization as described here:
    1. In the upper-right corner of the page, click Create Organization.
    2. In the Name box, type the organization's name.
    3. Click Create Organization.
    4. Go to the procedure Link an organization to its SaaS Protection Service account.
  4. In the SaaS Protection Services section, check if the organization is linked to its SaaS Protection Service account. If the service information is listed, go to the procedure Add an organization user.

    If the organization is not linked to its SaaS Protection Service account, go to the procedure Link an organization to its SaaS Protection Service account.

To link an organization to its SaaS Protection Service account:

  1. Click Link Services.
  1. In the Search by SaaS Protection Service Name box, type the first few characters of the organization's name. SaaS Protection service (organization's name, product being backed up, and retention type) suggestions will begin to appear.
  2. Select the name of the applicable SaaS Protection service.
  3. Click Link SaaS Protection Services.

    The name of the SaaS Protection service is listed in the SaaS Protection Services section.

To allow an organization user to access the portal, you need to create a Partner Portal account for the user.

To add an organization user:

NOTE  If necessary, select Admin > Manage Organizations and for the desired organization record, click the edit icon .

  1. In the Users section, click Add Users.
  2. In the Add Organization Users dialog box, in the Email box, type the user's email address. The system checks if an account already exists for the email address. If an account already exists, a message is displayed indicating such. If an account does not exist, complete the First Name, Last Name, Country Code, and Mobile Phone Number boxes.
  3. In the Default Organization Access list, Full Access should be selected. Perform one of the following:
    • If you want to add more than one user, select the Add another organization user check box, click Add Organization User, then perform step 2. When you are done adding users, clear the Add another organization user check box, and click Add Organization User.
    • If you are adding one user only, click Add Organization User.

    The user is listed in the Users section.

  4. To edit a user's information, click Edit. Click to deactivate or delete the account.

NOTES  
  • After adding an organization user, noreply@datto.com emails a password reset request to the user. The organization logs in at https://partners.dattobackup.com and selects Status > SaaS Protection Status to view their Datto SaaS Protection status.
  • Organization administrators added to the Datto Partner Portal can use the same credentials to access their Datto SaaS Protection account as a Super Administrator at app.Backupify.com.

You can unlink the SaaS Protection service that is currently linked to an organization and link a different service to the organization.

To edit the SaaS Protection service that is linked to the organization:

  1. Select Admin > Manage Organizations.
  2. For the desired organization record, click the edit icon .
  3. In the SaaS Protection Services section, click the service's delete icon.
  4. In the Unlink SaaS Account dialog box, click Unlink SaaS Account.
  5. In the confirmation dialog box, click Close.
  6. Click Link Services.
  7. In the Search by SaaS Protection Service Name box, type the first few characters of the organization's name. SaaS Protection service (organization's name, product being backed up, and retention type) suggestions will begin to appear.
  8. Select the name of the SaaS Protection service.
  9. Click Link SaaS Protection Services. The name of the SaaS Protection service is listed in the SaaS Protection Services section.

Be aware that when you delete an organization from the Datto Partner Portal, the organization, all of the organization's associated assets, and all data backups are permanently deleted. In addition, organization devices and networks are disassociated.

To delete an organization from the Datto Partner Portal:

  1. Select Admin > Manage Organizations.
  2. For the desired organization record, click the delete icon .
  3. In the Delete Organization dialog box, review the confirmation message.
  4. In the Confirm box, type DELETE ORGANIZATION AND ASSETS (not case-sensitive).
  5. Click Delete Organization.

You can edit the organization's name that appears on the Manage Organizations page.

To edit the organization's name:

  1. Select Admin > Manage Organizations.
  2. For the desired organization record, click the edit icon .
  3. Next to the organization's name, click the edit icon.
  4. In the Change box, type the revised name for the organization.
  5. Click Save Changes.
  6. In the confirmation dialog box, click Close.

To access the Datto Partner Portal and services:

  1. Log into the Datto Partner Portal with your Admin credentials.
  2. Select Status > SaaS Protection Status.
  3. To access Datto SaaS Protection, click your organization name.
  4. To access Datto SaaS Defense, if activated, click the link in the SaaS Defense Status column.