Setting the commitment, retention period, and license cap number

Retention allows you to control how long snapshots remain in the Datto cloud. The license cap allows you to define how many licenses the SaaS Protection organization can consume from your available license pool. These settings are configured during the account creation process and can be edited later from the SaaS Protection Status page or from the organization's Advanced Settings page. See the procedures below for details.

NOTES   

●   If an organization has SaaS Protection accounts for both M365 and Google Workspace, the retention and license cap settings apply to both.

●   For Backupify or SaaS Protection environments with a single organization, you must configure these settings from the organization's Advanced Settings page. The SaaS Protection Status page does not apply to Backupify or single organization environments.

  1. Log in to your multi-org SaaS Protection environment as an administrator. The SaaS Protection Status page displays.
  2. On the SaaS Protection Status > Overview tab, locate the organization and click its  icon.
  3. Select Change Commitment Term and Retention Period.
  4. In the dialog box that displays, edit the Commitment and Retention and Retention Period settings as needed.
  5. Click Confirm to save the changes.
  1. Log in to your multi-org SaaS Protection environment as an administrator. The SaaS Protection Status page displays.
  2. On the SaaS Protection Status > Overview tab, locate the organization and click its  icon.
  3. Select Manage License Cap.
  4. In the dialog box that displays, toggle the Enable license cap slider to enable the feature. Once enabled, you can edit the value in the User license cap field.
  5. Click Confirm to save the changes.

  1. The license cap feature is enabled.

If the license cap is reached, an email alert is sent to the Datto Partner Portal's Primary Email recipient. You can view or modify this recipient from the portal's Company Settings page by selecting Admin > Portal Email Alerts as shown here:

IMPORTANT  If an organization has reached its license cap number but wants to reduce the existing cap limit, the number of protected seats must be reduced to the desired cap limit (or lower). Then, the cap number can be reduced to the desired limit.

  1. Access the organization view by doing one of the following:

  • Log in to Backupify or your single-org SaaS Protection environment as an administrator. Your organization's Overview page displays.

OR

  • Log in to your multi-org SaaS Protection environment as an administrator. On the SaaS Protection Status > Overview tab, click your organization's name in the list.

  1. In the top navigation menu, click Admin and select Settings.
  2. On the Advanced Settings page, edit the Retention Period settings as needed.
  3. Click Set to save the changes.
  1. Access the organization view by doing one of the following:

  • Log in to Backupify or your single-org SaaS Protection environment as an administrator. Your organization's Overview page displays.

OR

  • Log in to your multi-org SaaS Protection environment as an administrator. On the SaaS Protection Status > Overview tab, click your organization's name in the list.

  1. In the top navigation menu, click Admin and select Settings.
  2. On the Advanced Settings page, check the Enable license cap box and enter a number in the License cap field.
  3. Click Set to save the changes.

IMPORTANT  If an organization has reached its license cap number but wants to reduce the existing cap limit, the number of protected seats must be reduced to the desired cap limit (or lower). Then, the cap number can be reduced to the desired limit.