How do changes to the user's mailbox names in the M365 live environment affect the backups?

How do changes to the user's mailbox names in the M365 live environment affect the user in Datto SaaS Protection for M365?

Environment

Datto SaaS Protection for M365

Answer

Within 24 hours of changing your mailbox name, Datto SaaS Protection will update the name to match the live environment, unless the original name is attached as an alias to the account in the live environment.

	Need troubleshooting help? Open the Kaseya Helpdesk.
	Want to talk about it? Head on over to the Community!
	Have an idea for a new feature? Want to learn about upcoming enhancements? Visit the Ideas forum!
	Provide feedback for the Documentation team.

Was this article helpful?

Why wasn't this article helpful? (check all that apply)

I couldn't find what I was looking for.

The instructions are confusing or unclear.

Following the instructions doesn't produce the intended result.

Thanks for your feedback. Want to tell us more?

Great!

Thanks for your feedback. Want to tell us more?