Transfer of business activities from Backupify to Kaseya

Changes to Backupify's business operations will take place effective April 1, 2025. As part of our ongoing efforts to enhance our service offerings, Backupify will be rebranded to Datto SaaS Protection. We will be transferring business activities and customer contracts to affiliated entities.

What does this mean for you?

Starting on March 1, 2025, the business activities of Backupify, LLC ("Backupify") will be transferred to the following entities per region:

Region Entity
Australia Kaseya Australia Pty Ltd
Canada ITG Software ULC
Germany Kaseya International Deutschland GmbH
Netherlands Datto Nederland BV
UK Datto Europe Limited
US Kaseya US, LLC
All other regions Kaseya Limited

As these changes are being implemented, we want to assure you that you can expect operations to continue as usual without any disruption. You will continue to receive the same great services from your Backupify account management and leadership team. Importantly, the terms and conditions of your customer contract will not be altered.

Key changes to expect

You will see these changes:

  • Invoices and Payments: In the upcoming weeks, you will begin receiving invoices from the respective new entities (Kaseya US, Kaseya Australia Pty Ltd, ITG Software ULC, Kaseya International Deutschland GmbH, Datto Nederland BV, Datto Europe Limited, or Kaseya Limited) rather than Backupify. Payments will need to be made directly to the appropriate bank account, which will be reflected on the invoices.

  • Invoice Service Periods: Your invoice service periods will remain the same. For example, if you are currently billed on the 10th of every month, your final Backupify invoice will be on March 10. Your first Kaseya invoice will be on April 10.

  • Consolidated Invoices: Subsequent invoices will appear as part of your monthly consolidated invoices. Please read about our consolidated invoices here: Example consolidated invoice layout.

  • AutoPay: If you are currently on AutoPay in Backupify, we will be migrating this functionality to the Kaseya Billing Platform.  Credit card statements will now show Kaseya as the Vendor rather than Backupify.

  • Invoice Taxation Notice: As part of the migration from Backupify to Kaseya, you may now notice tax charges on your subscription services invoices. Kaseya is required to collect sales tax in certain jurisdictions. For our US customers, to ensure accurate tax charges, you will be receiving a separate communication from our tax partner, OneSource, who will provide you with a secure link where you can register your tax information. For non-US customers, please supply VAT/GST numbers to Tax@kaseya.com.

If you have any further questions, please reach out to our Billing Support Team through the Kaseya Helpdesk.

  • Updated Remittance Information: Your new invoice will provide remittance information to the Kaseya bank accounts.  Please ensure that you update your vendor information to ensure timely payment application, as described in Update vendor information. 

Update vendor information

Update your vendor contact information with the information shown for your billing country. For bank details, see your new Kaseya invoice.

NOTE  US customers: you will also need to update your vendor W-9 forms.

Billing Country Kaseya Subsidiary Full Name Address
Australia KAUS Kaseya Australia Pty Ltd Level 9, 300 Barangaroo Avenue
Barangaroo NSW 2000
Australia

ABN: 29 134 885 162

Canada ITG ITG Software ULC 555 Robson Street, Suite 400
Vancouver, British Columbia V6B 1A6

GST: 860895358RT0001
Germany KID Kaseya International Deutschland GmbH 5th floor, Hahnstraße 70
Frankfurt am Main, 60528, Germany

VAT: DE269207009
Netherlands DBV Datto Nederland BV Heinkade 55, Floor 15, Unit A1501
1019GM Amsterdam, Netherlands

VAT: NL856233869B01

UK DEUR Datto Europe Limited 250 Longwater Avenue,
Green Park
Reading, RG2 6GB
United Kingdom

VAT: GB1818362992; NL826413122B01
US KUS Kaseya US, LLC 701 Brickell Avenue, Suite 400,
Miami, FL 33131
Rest of world KLIM Kaseya Limited 1 Custom House Plaza, IFSC
Dublin 1, Ireland

Registered in Ireland: 479683

VAT: IE 9740851J

Actions required from you

Be sure to update the following information:

  • New banking details: Ensure that all payments are made to the new bank account details provided on your invoices once the transfer is complete.

  • New contact information: Update your contact information as outlined above.

  • (US Customers only) New vendor W-9 forms:

    If you are a US customer, update your vendor W-9 forms to ensure that your records are accurate for the vendor entity change. Email helpdesk@kaseya.com to request this form.

Questions?

See the Integration and Rebranding FAQs.

For more on invoices and billing, check out these videos: Kaseya Store video tutorials.

If you have any questions or need further clarification, please do not hesitate to reach out to your Account Manager and or Billing Operations Specialist.

Do you need to submit a billing ticket for support? You may do so here: Kaseya Helpdesk.