Changing seat status

This article includes the procedure for changing seat status.

Seat types and status

Two key components in managing service seats are seat type and seat status.

Seat type

There are four M365 seat types in SaaS Protection:

  • User: Applies to an individual organization user's Exchange and OneDrive accounts.
  • Mailbox: Applies to a organization's shared or resource mailbox.
  • Site: Applies to a organization's SharePoint site.
  • Team: Applies to a organization's Team site.

Seat status

Each instance of a seat is given a seat status, either by the system or by you. See Auto Add in the article Exploring Seat Management features .

The seat statuses are described here:

  • Active: The seat exists in the organization and is actively backed up, meaning the seat is protected.
  • Paused: The seat exists in the organization; backups were enabled but are currently paused.
  • Archived: The seat no longer exists in the organization, but backups are still accessible.
  • Unprotected The seat exists in the organization but backups are not enabled.

You can change the status of a seat. The table describes the statuses to which a seat can be changed based on the seat's current status. It takes approximated two minutes for a seat status change to be reflected on the applicable SaaS Protection pages.

Current seat status Available seat statuses
Active Pause: Data will no longer be backed up. Previous backup data retained.

Unprotect: All previously backed up data is removed.
Paused Protect: Data back up resumes.

Unprotect: All previously backed up data is removed.
Archived Delete Backups: All previously backed up data is removed.
Unprotected Protect: Data back up is enabled.

NOTE  For information about how seat type and seat status contribute to billing, see the article Understanding the pricing model.

NOTE   To indicate a seat is an archived seat, each service includes a filing box icon next to the account name on the service's Recovery page.

IMPORTANT  Be cautious when changing a user's seat status as this effects the backup data for the user's Exchange and OneDrive accounts.

To change seat status:

  1. On the SaaS Protection Status page, click the desired organization.
  2. From the Seat Management menu, select the applicable Seat Management page.

  3. Click the value in the Status column.
  4. Select the desired seat status.
    If selecting:
    • Active: Status updates to Active.
    • Pause: In the confirmation dialog box, click the Pause button (e.g., Pause User). Status updates to Paused.
    • Protect: Status updates to Active.
    • Unprotect: In the confirmation dialog box, in the Confirm deletion box, enter unprotect my data (case sensitive). Click the Unprotect button (e.g., Unprotect Mailbox). Status updates to Unprotected.
      Datto SaaS Protection will stop taking active backups and remove all data from existing backups. However, the seat will continue to be detected. You can set an unprotected seat to Active at any time.
      Important: When unprotecting a user's seat, be aware that all of the user's data that was previously backed up will be removed.
    • Delete Backups: In the confirmation dialog box, in the Confirm deletion box, enter delete my data (case sensitive). Click the Delete button (e.g., Delete Site). All data is removed and changes are reflected on other pages in approximately two minutes. See the article Deleting archived users and backups.

Note: To quickly disable or pause backups for multiple services or multiple users, submit a support ticket that includes the:

  • account name (partner) or domain name (organization) exactly as is appears on the organization SaaS Protection Status page.
  • services you want disabled.
  • users for which you want to pause backups.