Changing seat status

This article describes seat types and status, and includes the procedure for changing a seat's status.

Seat types and status

Two key components in managing service seats are seat type and seat status.

Seat type

There are several M365 seat types in SaaS Protection:

• User: Applies to an individual organization user's Exchange and OneDrive accounts.
• Mailbox: Applies to an organization's shared or resource mailbox.
• Site: Applies to an organization's SharePoint site.
• Team: Applies to an organization's Team site.

Seat status

Each instance of a seat is given a seat status, either by the system or by you. (See Auto Add in the article Exploring Seat Management features.)

Seat statuses are described here:

• Active: The seat exists in the organization and is actively backed up, meaning the seat is protected.
• Paused: The seat exists in the organization; backups were enabled but are currently paused.
• Archived: The seat no longer exists in the organization, but backups are still accessible.
• Unprotected The seat exists in the organization but backups are not enabled.

You can change the status of a seat. The following table describes the statuses to which a seat can be changed based on the seat's current status. It takes approximately two minutes for a seat status change to be reflected on the applicable SaaS Protection pages.

Current seat status	Available seat statuses
Active	Pause: Data will no longer be backed up. Previous backup data retained. Unprotect: All previously backed up data is removed after 30 days. NOTE   If you change an Unprotected seat's status back to Active within the 30-day grace period, its backed up data is retained.
Paused	Protect: Data back up resumes. Unprotect: All previously backed up data is removed after 30 days. NOTE   If you change an Unprotected seat's status back to Active within the 30-day grace period, its backed up data is retained.
Archived	Delete Backups: All previously backed up data is removed.
Unprotected	Protect: Data back up is enabled.

IMPORTANT  Be cautious when changing a user's seat status as this effects the backup data for the user's Exchange and OneDrive accounts.

To change seat status:

1. On the SaaS Protection Status page, click the desired organization.
2. From the Seat Management menu, select the applicable Seat Management page.
   
3. Click the value in the Status column.
4. Select the desired seat status. If selecting:
   • Active: Status updates to Active.
   • Pause: In the confirmation dialog box, click the Pause button (e.g., Pause User). Status updates to Paused.
   • Protect: Status updates to Active.
   • Unprotect: In the confirmation dialog, enter unprotect my data (case sensitive) in the Confirm deletion box. Click the Unprotect button (e.g., Unprotect Mailbox). Status updates to Unprotected.

Datto SaaS Protection will stop taking active backups and remove all data from existing backups. However, the seat will continue to be detected. You can set an unprotected seat to Active at any time.

IMPORTANT  When unprotecting a user's seat, be aware that all of the user's data that was previously backed up will be removed.

• Delete Backups: In the confirmation dialog, enter delete my data (case sensitive) in the Confirm deletion box. Click the Delete button (e.g., Delete Site). All data is removed and changes are reflected on other pages in approximately two minutes. See the article Deleting archived users and backups.

NOTES  To quickly disable or pause backups for multiple services or multiple users, submit a support ticket that includes the:

●   account name (partner) or domain name (organization) exactly as is appears on the organization SaaS Protection Status page.

●   services you want disabled.

●   users for which you want to pause backups.