License limit email notifications

This article discusses email notifications regarding license limits and how to resolve them.

Environment

Datto SaaS Protection 1.0 for M365
Datto SaaS Protection 2.0 for M365

Description

You may receive an email stating that your cap setting is preventing your account from adding additional licensed seats.

This e-mail message is generated when the nightly auto-add is unable to add users due to the customer's license limit. As a result, you now have unprotected users.

To resolve this issue, you will need to increase your cap value. See the article Setting the retention period and license cap number.

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