License limit email notifications

This article discusses email notifications regarding license limits and how to resolve them.

Environment

• Datto SaaS Protection 1.0 for M365
• Datto SaaS Protection 2.0 for M365

Description

You may receive an email stating that your cap setting is preventing your account from adding additional licensed seats.

This e-mail message is generated when the nightly auto-add is unable to add users due to the customer's license limit. As a result, you now have unprotected users.

To resolve this issue, you will need to increase your cap value. See the article Setting the commitment, retention period, and license cap number.